FAQ About BA.GEL Builder Gel System
TOP FAQs:
1. Q: What is BA.GEL®?
A: BA.GEL® is HyBa® Beauty’s signature Builder Gel nail system. It’s a lightweight, self-leveling Gel designed for building, strengthening, and extending nails. Unlike acrylics, it is odor-free, HEMA & TPO FREE, and offers a healthier alternative for both nail techs and clients.
2. Q: How is BA.GEL® different from acrylic?
- A: HEMA Free & TPO Free formula for safer application
- No strong chemical odors
- Lightweight & flexible with superior durability
- Low to no heat curing for clients comfort
- Easier refills & removal with less damage to the natural nails
3. Q: Can BA.GEL® be used on natural nails?
A: Yes! BA.GEL™ can be applied directly over natural nails for added strength, as overlays, or used with tips/forms to create beautiful nail extensions.
4. Q: How long does BA.GEL® last?
A: When applied correctly, BA.GEL® nails can last 3–4 weeks before a refill is needed. Its strong adhesion keeps nails durable and chip-resistant.
5. Q: What colors are available in BA.GEL®?
A: The BA.GEL® system comes in a wide variety of natural, nude, French, and trendy shades. Perfect for classic salon looks or creative nail art designs.
6. Q: Does BA.GEL® burn under the lamp?
A: No – BA.GEL® is designed with a low to no heat formula, making it one of the most comfortable Builder Gels in the industry.
7. Q: How do I remove BA.GEL®?
- A: Refill Method: Gently file down and refill with fresh product.
- Full Removal: File down, then soak with 100% acetone. Always finish by moisturizing with cuticle oil.
8. Q: Is BA.GEL® beginner-friendly?
A: Absolutely! BA.GEL™ is self-leveling and easy to control, making it great for beginners, yet professional enough for advanced nail techs.
9. Q: Is BA.GEL® safe for sensitive clients?
A: Yes. Our formula is HEMA & TPO FREE, vegan-friendly, and designed to minimize the risk of allergic reactions while maintaining salon-quality strength.
10. Q: What do I need to use BA.GEL®?
- A: Viti-B Base Gel for adhesion
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BA.GEL® Builder Gel in your chosen shade
- LED/UV lamp for curing
- HySHINE Top Gel to seal and protect
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Shipping & Delivery
How long does shipping take?
Our orders typically arrive within 3–7 business days, depending on your location and chosen shipping method. Please note that holidays, weather conditions and peak shopping seasons can affect delivery times.
Can I change my shipping address?
Yes! You can update your shipping address before your order is shipped by contacting our customer support team as soon as possible. Once the order is fulfilled, we’re unable to make changes.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link. Simply click the link to view real-time updates on your delivery status.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping fees and delivery times will vary based on your location and will be calculated at checkout.
Purchase Protection
How can I request a refund?
To request a refund, please contact our customer support within 14 days of receiving your order. Make sure to include your order number and reason for the request — we’ll guide you through the next steps.
Is my order fully protected?
Yes, your order is fully protected. We guarantee safe delivery or your money back — including support for lost, damaged, or incorrect items.
Who are your authorized retailers?
Our official products are available exclusively on our website and through select authorized retail partners. For a full list, please contact our customer support team.
Package Insurance
What is package insurance for?
Package insurance protects your order against loss, damage, or theft during transit. It ensures you receive a replacement or refund if anything goes wrong with the delivery.
Does it cover item damage?
Yes, package insurance covers item damage during shipping. If your product arrives damaged, simply contact us with photos and your order number — we’ll take care of the rest.
How to file an insurance claim?
To file an insurance claim, contact our support team within 7 days of delivery. Include your order number, photos of the damaged or missing item, and a brief description — we’ll handle the process for you.
Should I get insurance added?
Yes, we recommend adding insurance for extra peace of mind. It protects your order against loss, damage, or theft during transit — especially for high-value or international shipments.
Shop Safely Online
Is payment on site secure?
Yes, all payments on our site are 100% secure. We use encrypted checkout and PCI-compliant payment gateways to protect your information at every step.
How to avoid online scams?
To avoid online scams, always shop from official websites, check for HTTPS in the URL, avoid deals that seem too good to be true, and never share personal or payment info through email or unverified links.
Is my personal data safe?
Yes, your personal data is safe with us. We follow strict privacy policies and use secure encryption to protect your information at all times.
How secure is checkout process?
Our checkout process is highly secure. All transactions are encrypted using SSL technology, and we use trusted, PCI-compliant payment gateways to ensure your information stays protected.
