FAQ - BUTTER Gel Polish

Product Overview

1. What is BUTTER Gel?

BUTTER Gel is a smooth, creamy gel formula designed for effortless application. Its rich, buttery consistency allows for easy control, even coverage, and a streak-free finish.

2. What makes BUTTER Gel unique?

It features a self-leveling, medium-viscosity formula that will not run or flood cuticles. It applies smoothly, cures evenly, and provides rich pigmentation with minimal effort.

3. Who is BUTTER Gel for?

It is designed for both professional nail technicians and DIY users who want salon-quality results.

4. Is BUTTER Gel beginner-friendly?

Yes. Its controlled consistency makes it easy to work with, helping reduce application mistakes and deliver clean results.

Application, Performance & Safety

5. How long does BUTTER Gel last?

When applied correctly with proper nail preparation, BUTTER Gel lasts 3 to 4 weeks with strong adhesion, durability, and high shine.

6. Does BUTTER Gel require a base and top coat?

Yes. For best results and maximum longevity, use a compatible base gel and finish with a top coat to seal in color.

7. Can BUTTER Gel be used for nail art?

Yes. Due to its high pigmentation and smooth consistency, BUTTER Gel is ideal for solid colors, French designs, and detailed line art.

8. Is BUTTER Gel safe to use?

Yes. BUTTER Gel is formulated with quality ingredients for professional salon safety. Always follow proper prep, application, and curing guidelines.

BUTTER Gel Polish Step-by-Step Application

Step	Action	Instructions & Pro Tips
1. Prep	Nail Preparation	Cleanse, push back cuticles, shape the nail, and gently buff the surface to remove shine for maximum adhesion.
2. Base	Apply Base Coat	Apply a thin, even layer of compatible base gel and cure under an LED/UV lamp.
3. Color	Apply BUTTER Gel	Apply a thin coat of BUTTER Gel Polish. The creamy formula glides on smoothly without running into cuticles.
4. Cure	Set the Gel	Cure under an LED lamp for 60 seconds (or UV lamp for 120 seconds). Apply a second thin coat and cure if extra depth is desired.
5. Seal	Apply Top Coat	Apply a high-shine top coat over the cured gel to seal the color and protect against chipping. Cure completely.
6. Finish	Nourish & Cleanse	Wipe off any sticky residue (if using a non-tack-free top coat) and apply cuticle oil to hydrate surrounding skin.

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Shipping & Delivery

How long does shipping take?

Our orders typically arrive within 3–7 business days, depending on your location and chosen shipping method. Please note that holidays, weather conditions and peak shopping seasons can affect delivery times.

Can I change my shipping address?

Yes! You can update your shipping address before your order is shipped by contacting our customer support team as soon as possible. Once the order is fulfilled, we’re unable to make changes.

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking link. Simply click the link to view real-time updates on your delivery status.

Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping fees and delivery times will vary based on your location and will be calculated at checkout.

Purchase Protection

How can I request a refund?

To request a refund, please contact our customer support within 14 days of receiving your order. Make sure to include your order number and reason for the request — we’ll guide you through the next steps.

Is my order fully protected?

Yes, your order is fully protected. We guarantee safe delivery or your money back — including support for lost, damaged, or incorrect items.

Who are your authorized retailers?

Our official products are available exclusively on our website and through select authorized retail partners. For a full list, please contact our customer support team.

Package Insurance

What is package insurance for?

Package insurance protects your order against loss, damage, or theft during transit. It ensures you receive a replacement or refund if anything goes wrong with the delivery.

Does it cover item damage?

Yes, package insurance covers item damage during shipping. If your product arrives damaged, simply contact us with photos and your order number — we’ll take care of the rest.

How to file an insurance claim?

To file an insurance claim, contact our support team within 7 days of delivery. Include your order number, photos of the damaged or missing item, and a brief description — we’ll handle the process for you.

Should I get insurance added?

Yes, we recommend adding insurance for extra peace of mind. It protects your order against loss, damage, or theft during transit — especially for high-value or international shipments.

Shop Safely Online

Is payment on site secure?

Yes, all payments on our site are 100% secure. We use encrypted checkout and PCI-compliant payment gateways to protect your information at every step.

How to avoid online scams?

To avoid online scams, always shop from official websites, check for HTTPS in the URL, avoid deals that seem too good to be true, and never share personal or payment info through email or unverified links.

Is my personal data safe?

Yes, your personal data is safe with us. We follow strict privacy policies and use secure encryption to protect your information at all times.

How secure is checkout process?

Our checkout process is highly secure. All transactions are encrypted using SSL technology, and we use trusted, PCI-compliant payment gateways to ensure your information stays protected.